Shipping & Returns

Shipping costs are added during checkout.

Payments can be done with Ideal, credit card or Paypal.

 

Shipping costs

Australia€12,50Free shipping for orders above €200
Austria€7,95Free shipping for orders above €140
Belgium€6,95Free shipping for orders above €120
Denmark€14,95Free shipping for orders above €200
Finland€24,50 
France€6,95Free shipping for orders above €120
Germany€5,95Free shipping for orders above €100
Italy€7.95Free shipping for orders above €140
Luxembourg€11,50Free shipping for orders above €200
Netherlands4,00Free shipping for orders above €60
Portugal€7.95Free shipping for orders above €140
United Kingdom€5.95Free shipping for orders above €100
United States€9,50Free shipping for orders above €150
Spain€6,95Free shipping for orders above €120
Sweden€14,95Free shipping for orders above €200
Rest of World mailbox€16,95
Rest of World package€40,00

 

Delivery times

Orders placed before 16:00 on workdays will be sent out on the next day. World orders are shipped within 5 business days.

 

Because of the COVID-19 crisis delivery times may take a bit longer.
We are still shipping within 2 day, however couriers can be delayed. 

 

Delivery times:
The Netherlands ± 3 business days.
Belgium, Luxembourg & Germany ± 7 business days.
Spain ± 7vbusiness days.
Italy ± 7 business days.
UK ± 7 business days
Europe ± 14 business days.
World ± 21 business days.

 

Order tracking

All orders are shipped with track & trace. You will receive an email with your tracking number.

 

Return 

We hope that you are happy with your new jewelry. If that is not the case, you can of course return your order and get your money refunded. For exchanges please return your order as stated here and purchase the right product on our website.

 

You have 14 days to return your item.

An article bought from our sale category cannot be exchanged or returned. 

How to return:

Fill out the note included in the package stating your name, order number and reason of return.

We will refund your money within 14 business days.

 

Send your package to the following address:

L’océane
Meeslaan 22

4005 VR Tiel

The Netherlands 

 

(please note, this return address might be different from your return form.  If still possible, return to the address stated above)

 

The shipping costs are at the customer’s expense.

The return of an article is only possible when the article:

  • is in undamaged state
  • is not worn and/or used
  • includes the original packaging.

L’océane reserves the right to refuse returned items.

 

Exchange
For exchange you can return the order as stated above and order the right product on our website. After we receive the return we will refund your money within 14 business days.

 

Back Soon

If an item is sold out at the moment it will state “back soon” on our website. This item will be restocked as soon as it arrives from our manufacturers.

For any other questions just send an e-mail to info@loceane.nl. We are always happy to help.